Returns / Exchange

Conditions

1. Eligibility Period: Returns or exchanges must be initiated within 14 days of the purchase date.
2. Original Condition: Items must be returned in their original condition, including all packaging, accessories, and documentation. Products must not be damaged, altered, or show signs of wear.
3. Proof of Purchase: A valid proof of purchase (receipt or order confirmation) is required for all returns and exchanges.
4. Non-Returnable Items: Certain items are not eligible for return or exchange, including:Software and digital products, Items marked as "Final Sale,Customized or personalized products
5. Restocking Fee: A restocking fee may apply to certain returns, especially if the item is not in its original condition or if the packaging is missing.
6. Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item received was incorrect or defective.
7. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed.
8. Inspection: All returned items will be inspected upon receipt. We reserve the right to deny a refund or exchange if the item does not meet the return conditions.
9. Exchange Process: If you wish to exchange an item for a different model or product, please contact our customer service team to arrange the exchange. Any price difference will be charged or refunded accordingly.
10. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement or refund as quickly as possible.

For any questions or to initiate a return or exchange, please contact our customer service at +255655008985. We are here to help ensure your satisfaction with your purchase.